FAQs Frequently asked questions
The order
Choose your desired flowers, then please enter your planned budget and pay safely and conveniently online.

We deliver in and around Berlin. BLUMEN-KOCH BERLIN attaches great importance to freshness and quality. Thanks to our broad selection of flowers we can meet almost every demand on a daily basis. However, it is advantageous to place the order two days before the delivery date, so that we can also consider special requests.

A neutral greetings card with your individual text request comes with each delivery - alternatively we offer stylish photo cards. Your arrangement will be packed appropriately and of course supplied with water. You can also select premium or deluxe packaging.

Do you want to make a gift of something sweet, our popular "Pommes Pure, Champagne or delicious pralinees from famous SAWADE BERLIN chocolatier ? Have a look at our very fine extras.

We work with well-known Berlin courier services to ensure professional delivery. If the recipient / recipients are not at home, the courier will firstly try to leave the arrangement with a neighbour and leave a calling card. If this is not possible or address is wrong flowers will be returned to our shop where we keep them ready to be collected. Of course we arrange a re-deliver. Cost have to be charged.

Calculation of delivery fee depends on the distance to recipient address. Amount will be clearly displayed in cart.

Here is how you can pay: PayPal VISA Mastercard

Delivery times Monday to Friday:
Our couriers deliver your orders as quickly as possible within the desired day. On special seasons, e.g. Valentine's Day, Easter, Mother's Day and Christmas, time deliveries are not guaranteed. (Orders received by 8:00 a.m. on the same day)

Delivery times on Saturdays:
Your orders will be delivered between 9:00 a.m. and 12:00 p.m. (Orders received by 9:30 a.m. on the same day)

You can also choose from these options:

Standard Delivery
Your arrangement will be delivered as soon as possible within our business hours.

Early Morning Special: + 5.00 EUR
Depending on the distance, the courier will deliver your bouquet by 10 a.m. at the latest. (Orders received the day before by 4.30 p.m.)

Tea-Time-Flowers: + no surcharge will be charged
The courier picks up the bouquet at 14:00 and delivers directly to the recipient. Delivery time, depending on the distance, until approx. 4:00 p.m. (Orders received by 12:00 on the day of delivery)

After-work surprise: + 5.00
The courier picks up the bouquet at 17:00 and delivers directly to the recipient. Delivery time, depending on the distance, until around 7:00 p.m. (Orders received by 2 p.m. on the day of delivery)

No delivery service on Sundays and public holidays (exceptions: Valentine's Day and Mother's Day!).

Supplements:
Delivery to hospitals, office buildings, department stores: + 5.00 EUR
Exhibition delivery, Messe Berlin: + 30.00 EUR.

All payment methods are processed securely via HEIDELPAY:
PayPal. Mastercard, VISA

Should the delivery fail:
The customer is responsible for providing a complete and correct delivery address.
In the absence of the recipient of the ordered goods, BLUMEN-KOCH BERLIN is entitled to hand over the ordered goods to a neighbor and to leave a notification card with the recipient.

The customer bears the costs resulting from a return trip of the supplier or a possibly necessary second or third delivery in the case of incomplete or incorrect delivery address or absence of the recipient. A re-deliverywillbe made once payment of the additional costs has been made to our PayPal account.
Aktuelle (Corona) Geschäftszeiten:
Montag - Freitag 8:00 - 16:00 Uhr
Samstag 08:30 - 13:00 Uhr
An Sonn- und Feiertagen haben wir geschlossen. .

Corona - Business hours::
Monday - Friday 8:00 a.m. 04:p.m.
Saturday 08:30 a.m. - 1p.m.


Phone +49 (0)30-896 690-99
info@blumen-koch.de
BLUMEN KOCH BERLIN
Inhaber Christian Koch e.K.
Westfälische Straße 38
D 10711 Berlin
All payment methods are handled securely via Heidelpay:
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